Do you know when you use @ mentions in a PBI?
21/09/2016 6:16 AM by
So when the Product Owner verbally requests a change to a PBI how do you update the PBI to reflect the change and also keep track of the conversation?
You could send yourself a “To Myself" email and update the PBI description accordingly, but only those people included in the email chain are aware of the conversation.
- Figure: Bad Example – don't use emails to update tasks
Instead, what you should do is use the discussions feature in the PBI and mention the user using “@<username>”.
The benefits of using comments are:
- Quick and easy, no need to compose email
- History is visible to anyone looking at the PBI (with email, if you don’t cc them, they wouldn’t have a clue)
- Easy to see all important notes/comments in one place instead of digging through email
- Figure: Good Example – Using @ mentions in the discussion
- Figure: Good Example – Email still gets sent to the users who are mentioned in the discussion, so they can still chime in if any details are incorrect
Do you feel this rule needs an update?