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Do you know when you use @ mentions in a PBI?
  v4.0 Posted at 23/04/2019 6:18 PM by Andreas Lengkeek
​​​So when the Product Owner verbally requests a change to a PBI how do you update the PBI to reflect the change and also keep track of the conversation?

You could send yourself a "​To Myself" email and update the PBI description accordingly, but only those people included in the email chain are aware of the conversation.

bad-mention-pbi.jpg
Figure: Bad Example – don' t use emails to update tasks

Instead, what you should do is use the discussions feature in the PBI and mention the user using "@<username>". 
The benefits of using comments are:

  • Quick and easy, no need to compose email
  • History is visible to anyone looking at the PBI (with email, if you don’t cc them, they wouldn’t have a clue)
  • Easy to see all important notes/comments in one place instead of digging through email
good-mention-pbi.jpg
Figure: Good Example – Using @ mentions in the discussion
good-mention-pbi-2.jpg
Figure: Good Example – Email still gets sent to the users who are mentioned in the discussion, so they can still chime in if any details are incorrect

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