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Do you use on hold music or hold message?
  v1.0 Posted at 9/06/2018 9:46 AM by Tiago Araujo
Being on hold is often a frustrating experience for most customers (yours truly included), so it's a really good idea to employ tactics so that time can fly by a bit quicker. A good way to do this is to keep the caller distracted with music or a message that they can listen to.​

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