Do you know how to transfer a call quickly?
  v1.0 Posted at 9/06/2018 7:24 AM by Tiago Araujo
How often has the connection dropped out while a call center operator was trying to transfer you, or perhaps you get put straight through to someone's voicemail, meaning you need to hang up and call again. You should have a simple method for transferring calls that ensures the caller doesn't go around in circles or is left waiting for ages, wondering what is going on. 
  • When a caller asks to be transferred say "Just putting you through" (Instead of "Hang on" which doesn't give the caller any indication of what is going on).
  • IM e.g. Stephen: "Stephen, Colin from Microsoft Events, Line 1."
  • Stephen responds "OK", and then pick up the call, following the rule above
  • If Stephen doesn't respond or messages "Busy", Stephen is with a client or away from his desk. Then ask is there anything I can help you with?  Take a message or try and assist the caller yourself

More on Rules to Better Instant Messenger.

Related rules

    Do you feel this rule needs an update?

    If you want to be notified when this rule is updated, please enter your email address: