Home
Speaking - Do you speak in a positive language to clients?
  v11.0 Posted at 13/03/2018 5:38 AM by Tiago Araujo
A sentence can be phrased in many ways. It is important to use positive language when speaking to clients. Instead of saying "I will NOT do X until you do Y", you can say "When you do Y, I will be happy to do X". ​

We will need your agreement on the mockup, and as soon as you are happy with it, we will develop it to the agreed mockup. We will not be able to change the mockup once made and you are happy with it.

Bad example

We will develop the report once you are happy with and have signed off the mockup.​​

Good example​​

Related rules

    Do you feel this rule needs an update?

    If you want to be notified when this rule is updated, please enter your email address:

    Comments:

    Note: Social Media login for Yotpo is not working in IE or Safari, please use Chrome. We are waiting for Yotpo to fix it.