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Do you show a "bad example" and then a "good example"?
  v1.0 Posted at 21/04/2016 1:19 PM by Joanna Feely

Always show the bad example first, then good example like below:

To print your document:
1. Select File | Print. The Print dialog should now show.
2. Select the number of copies and click Print . The file will now print.

Figure: Bad Example - Using 'should' implies uncertainty

To print your document:​
1. Select File | Print. The Print dialog is shown.
2. Select the number of copies and click Print. The file will now print.

Good example - Using present or future tense implies confidence

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