Do you highlight text which is different from the template?
Last updated by Piers Sinclair [SSW] 5 months ago.See historyWhen following a template for sending an email, sometimes you will make a major deviation that is important to callout for the receivers.
In that case, highlight the text so that it is obvious there is a deviation.
(checked by Bob)
Hi Sophie,
This email was completed a week later than normal because I didn't have a phone when she started work.
> 1. Set a voice message
Done - my voice message is "Hi, you've reached Jane Northwind from SSW. I don't use voice mail, so please send an SMS. Thanks!"
Figure: Bad example - The deviation from the standard template isn't highlighted
(checked by Bob)
Hi Sophie,
This email was completed a week later than normal because I didn't have a phone when she started work.
> 1. Set a voice message
Done - my voice message is "Hi, you've reached Jane Northwind from SSW. I don't use voice mail, so please send an SMS. Thanks!"
Figure: Good example - The deviation from the standard template is clearly highlighted
