Rules to Better Bots

Bots promote an effective and productive work place. Many companies are already using them more than regular 'search' functionality.

Want to build a Bot? 

Check SSW's Bots Consulting page​.

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  1. Do you add a Bot signature to make it clear when an email is automated?

    ​With the advent of Microsoft Flow and Logic Apps, automated emails are becoming more common. And in fact any reminder or notification email you find yourself sending regularly should probably be automated. 

    However, the end user should be able to tell that this was sent by a bot, and not a real person, both for transparency, and also to potentially trigger them to automate some of their own workflow.​

    Hi All,

    The maximum temperature for today is 32.
    Feel free to wear shorts if you like 🌞 (hope you haven't skipped leg day 😜)​
    If you decide against it, then don't forget the SSW dress code applies as usual (e.g. dress up on Monday and Tuesday - no jeans).
    Today's forecast:
    Patchy fog early this morning, mostly in the south, then sunny. Light winds becoming northwesterly 15 to 25 km/h in the afternoon.

    Uly
    --Powered by SSW.Shorts

    <This email was sent as per: http://rules.ssw.com.au/do-you-have-a-dress-code >

    ​​Figure: Good Example – you can clearly see this was sent by a bot
  2. Do you vary your responses?

    People don’t act like robots and answer the same way all the time. Neither should bots!  All you need is a few different welcome messages and use a rand() function.
    ​​​bots-responses.jpg
    Figure: Good examples - Different welcome messages​​
    Read more about Do you vary your responses?