Messages - Do you avoid giving an "Error" message for validation purposes?
27/11/2012 3:27 PM by
If you do a search and no matches are found, display a message indicating zero results were returned rather than an error message.
- Figure: Bad Example - No matches found on searching is not an "Error"
However, a user thinks that either:
- They have done something wrong (i.e. they are incompetent) OR
- The software is broken (i.e. your application is incompetent)
Forcing the user into this opinion is a good way to make them avoid using your software in the future.
Instead, use the term "Information" when validation is required.
- Figure: Good Example - Only use "Error" when appropriate
Do you feel this rule needs an update?