Do you make it easy to see the users PC?
Rules to Better Remote Meetings|1accedd1-dc70-449f-b984-533ffc95fbb6;Rules to Better Zendesk|e8ba983a-5c4d-4200-863e-e969fc0a81f9
v1.0
Posted at
21/03/2018 5:34 AM by
Tiago Araujo
Rule Intro
Sometimes you can’t resolve a ticket without seeing the users PC. Ask a user to install TeamViewer and then for the ID and Password isn't the
easier way.
You should just give them a link they click on.
{8FF2F51F-8674-4340-B781-50A50B62623F}
Do you feel this rule needs an update?