Do you make it easy to see the users PC?
  v1.0 Posted at 21/03/2018 5:34 AM by Tiago Araujo

Sometimes you can’t resolve a ticket without seeing the users PC. Ask a user to install TeamViewer and then for the ID and Password isn't the 
easier way.

You should just give them a link they click on.

Figure: Install TeamViewer app from Marketplace
Figure: Easily send a link to the user

More info: Integrate TeamViewer with Zendesk

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