Interruptions - Do you know that IM interrupts?
  v7.0 Posted at 6/02/2019 4:44 AM by Tiago Araujo

When somebody sends you an IM message, they are interrupting you. 

When somebody sends you an email, they are not interrupting you - assuming you keep your notifications off as per Do you minimize your Outlook Distractions?​ You have made the decision to read your emails, so email is in actual fact far more polite than IM which can be a nuisance.

IM is only to be used if they would like you to do something NOW.

Tip: If someone pings you on IM (Teams / Skype) for non-urgent tasks, call the person out gently and let them know: "Since I don’t need to do this today, maybe an email would be better".

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