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Do you call instead of IM when communication is not simple?
  v2.0 Posted at 12/12/2018 6:47 AM by Tiago Araujo

When you realize the communication is not simple and there it is going to take much back and forth IMs, say "Can I call?" and continue the conversation through voice. 

​​​​Communication using voice is much faster than typing a message and it can clear misunderstandings. Encourage people to switch to voice if possible.

Example:

- Adam Cogan: Did you say to me, you would contact Tiago on Skype to do it collaboratively... rather than email?
- Danijel Malik: I agreed I'll contact them over Skype as suggested by Drew
- Adam Cogan: Isn't that what I just said? (and you said you were sending emails)
- Danijel Malik: Hold on...I don't understand you anymore, can we switch to voice?​

​​​Then follow Do you send "As Per Our Conversation" emails?​

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