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Do you know how to hand over tasks (aka Emails) to others?
  v13.0 Posted at 21/11/2018 6:14 AM by Tiago Araujo

This rule is a variation of the popular rule Do you send "As Per Our Conversation" emails?

The most dangerous time in a task's life cycle is in a handover. This is the most likely time for a misunderstanding to occur leading to a task getting lost and not being completed.

Always make sure you clearly reallocate a task with an email to the person who will complete the task​ like the good example below: 
New,

I already talked with Sergei, he will handle it.
________________________________________
From: Adam 
To: Andy
Cc: Sergei; 
Subject: Timepro!

Hi Andy,

As per our conversation yesterday about TimePro! 
keeps crashing when I do a search under 'Company', please fix
Figure: Bad example - task not clearly redirected 
Sergei

As per our conversation - please action
________________________________________
From: Adam
To: Andy
Cc: Sergei
Subject: Timepro!

Hi Andy,

As per our conversation yesterday about TimePro! 
keeps crashing when I do a search under 'Company', please fix
Figure: Good example - task clearly redirected

If you need to hand over an entire project there are more details here: Do you know how to hand over a project?

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