Home
Do you know how to enable chat for a user?
  v1.0 Posted at 20/06/2017 8:45 AM by Tiago Araujo

Zendesk support agents can have chat enabled, allowing them to answer chats from the website.​​

zendesk-enable-chat-1-min.jpg​​​Figure: the chat icon in the bottom right of the page can be available on any part of your site
zendesk-enable-chat-2-min.jpg
Figure: clicking on it brings up this form, allowing capture of customer data and conversation

To enable this, navigate to Admin (cog) | People | <Agent’s name> | flick the “Zendesk Chat” switch:

zendesk-enable-chat-3-min.jpg

Note: Be aware that this requires a chat license, so should only be enabled for people who will be doing it.​

Related rules

    Do you feel this rule needs an update?

    If you want to be notified when this rule is updated, please enter your email address:

    Comments:

    Note: Social Media login for Yotpo is not working in IE or Safari, please use Chrome. We are waiting for Yotpo to fix it.