Do you know how to enable chat for a user?
20/06/2017 8:45 AM by
Zendesk support agents can have chat enabled, allowing them to answer chats from the website.
- Figure: the chat icon in the bottom right of the page can be available on any part of your site
- Figure: clicking on it brings up this form, allowing capture of customer data and conversation
To enable this, navigate to
Admin (cog) |
<Agent’s name> | flick the “Zendesk Chat” switch:
Note: Be aware that this requires a chat license, so should only be enabled for people who will be doing it.
Do you feel this rule needs an update?