Do you know how to enable chat for a user?
  v1.0 Posted at 20/06/2017 8:45 AM by Tiago Araujo

Zendesk support agents can have chat enabled, allowing them to answer chats from the website.​​

zendesk-enable-chat-1-min.jpg​​​Figure: the chat icon in the bottom right of the page can be available on any part of your site
Figure: clicking on it brings up this form, allowing capture of customer data and conversation

To enable this, navigate to Admin (cog) | People | <Agent’s name> | flick the “Zendesk Chat” switch:


Note: Be aware that this requires a chat license, so should only be enabled for people who will be doing it.​

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