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Dones - Do you know how to do a perfect 'Done' (replying to a bug)?
  v11.0 Posted at 21/11/2018 5:54 AM by Tiago Araujo
To reply to a bug effectively and efficiently in your emails, you need to include:
  • Current Status - the bug is fixed (screenshot of working application) or not fixed (ask for more detailed information from the client)
  • Investigation - the reason for the bug, or if you don't know, what you investigated, e.g. checked Windows event logs and found nothing helpful
  • Solution - how you fixed the bug (code snippet if necessary)
    Reply to a bug
    Figure: Good Example - Reply to a bug showing all steps​

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