How do you reply to free support requests which would need more than 20 minutes work?
  v5.0 Posted at 10/08/2012 11:13 AM by SSW2000\MeganWeeks
You should reply like this:
Dear Peter
If it was a quick 5 mins I would do it straight away. However I need to do a little investigation - maybe a couple of hours.
If that is OK then here is a link to purchase 2 hours and I will spend that time on this and let you know how I go.
Figure: Good Example - Reply like this if the free support request needs more than 20 minutes

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