Help - Do you help users when they get errors by directing them to a wiki or KB?
  v2.0 Posted at 11/06/2014 4:14 PM by Rebecca Liu

Every message box should contain a link to a wiki or KB with more details about the message. In the example of the below error message:

No direct for this error
Figure - Bad Example: User now has to Google to find out how to fix this error
Direct for this error
Figure - Good Example: If you click on the "Get Help..." link on the bottom of the form it will take you to a wiki page with common issues and resolutions

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