Forgot Password - Do you read their mind?
19/02/2015 12:38 PM by
Unfortunately here is the normal routine to get an email
with your password.
- You go to a Login form, enter your email and password,
and click the 'Login' button.
- You get a validation message like 'Incorrect Password'.
- Then you have to click a 'Forgot Password' link to go to
another 'Get Password' form, and then they almost always ask
you to enter your email again and then click 'Get Password'
The goal should be:
Question: Why do 99% of the web sites out there, ask you to - Enter you email again (they have already got it) - Then click 'Get Password' (you have already clicked the link 'Forgot Password')
Answer: Because they are not trying to read your mind.
Be more efficient and user-friendly and save them a step. Please DO NOT bother users to do any more redundant work.
Instead enter their email when they click 'Forgot Password' link.
Do you feel this rule needs an update?