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Do you use > and indentation to keep the context?
  v21.0 Posted at 27/09/2019 1:53 PM by Calum Simpson

​Electronic communication can easily cause misunderstandings. Help the reader understand your message better by:

  • Keeping the prior email in your reply
  • When quoting text from someone else (eg. The original email you are replying to, a web page, etc.), use the “>” and indentation. Your new text should be kept to the left. When quoting text on web pages, always include a link to the web page.
  • Add numbers if the sender didn't
  • Use a different text color in your reply

This way you won't forget any questions in the original email.

​Also remember that when changing X to Y, X should be indented with ">" (because it comes from someone else), and Y should be kept to the left (because it comes from you).

Please change from X to Y
The program flow logic worries me a bit 
Done. Sorry, this wasn't a final decision - I just put it there for testing purposes

Figure: Bad Example - there's too much information here

     > 1. Please change from X to Y
Done, I changed from:
     >X
​To:
     >Y

     > 2. The program flow logic worries me a bit ​
Sorry, this wasn't a final decision - I just put it there for testing purposes 

Figure: Bad Example​ - only X should be indented with ">" ​because it is someone else's​ text

     > 1. Please change from X to Y
Done, I changed from:
     >X
To:
Y

     > 2. The program flow logic worries me a bit ​
Sorry, this wasn't a final decision - I just put it there for testing purposes 

Figure: Good E​xample - Y should be kept to the left because it is your text

Note: For those using mobile devices the indentation function is not available, try instead using 3 spaces to indent manually​.

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Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren

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