Do you use > and indentation to keep the context?
Last updated by Nick Curran [SSW] 4 months ago.See historyElectronic communication can easily cause misunderstandings. Help the reader understand your message better by:
- Keeping the prior email in your reply
- When quoting text from someone else (e.g. The original email you are replying to, a web page, etc.), use the “>” and indentation. Your new text should be kept to the left. When quoting text on web pages, always include a link to the web page.
- Add numbers if the sender didn't
- Optionally, use a different text color in your reply
This way you won't forget any questions in the original email.
Please change from X to Y
The program flow logic worries me a bit
Done. Sorry, this wasn't a final decision - I just put it there for testing purposes
Figure: Bad Example - there's too much information here
> 1. Please change from X to Y
Done, I made the changes - <add a link to the page or a screenshot>
> 2. The program flow logic worries me a bit Sorry, this wasn't a final decision - I just put it there for testing purposes
Figure: Good Example - You can clearly see the context of each part of the reply
Note: For those using mobile devices the indentation function is not available, try instead using 3 spaces to indent manually.
Video: Top 10+ Rules to Better Email Communication with Ulysses Maclaren
