The best way to ensure your work is approved and goes live is to physically sit down with the approver and get it approved on the spot. However, if this is not possible due to unavailability, you need to have a back up plan to make sure your work is not wasted.
The best solution in this case is to set an agreed timeframe for any approval, after which time, you will assume a "test passed".
To avoid the approver feeling hard done by, make sure you do the following:
- The time frame needs to be more than reasonable, to allow the approver time to get to it if it's actually important for them to see.
- The approver needs to be reminded when half of the timebox has expired, and again on the last day, to ensure that they are aware that their approval is about to be bypassed, and can request an extension if necessary.
- If the approver needs more time, it is ok for them to ask for an extension. It is not, however, ok for them to just say "Don't go live until I've approved it", as this just puts us back in the same position we were in before we had this rule.
Hi Adam,Figure: Bad Example - chasing an approver with no set timeframe is frustrating and disempowering
I know you haven't had time so far to test this for me, but if you could please do so, i can go live... I've been waiting for quite a while now
Hi Adam,Figure: Good Example - an agreed timeframe is communicated so there are no surprises
As per our conversation, you haven't got time to sit with me to approve this today, and you're very busy at the moment, so we've agreed that you have 2 weeks to approve this video before it goes live.
<This is as per the rule, https://rules.ssw.com.au/do-you-timebox-approval-requests />