As per our conversation, I am going to offer the client a Spec Review for $XXX Figure: Good Example - using "As per our conversation" email
This is not just a 'cover my ass' email. This is for several reasons:
- To make sure that you did not get the message wrong
- To keep an audit trail of agreed decisions
- To keep people, who were not a party to the conversation, informed about the progress
Use this approach internally and with clients. As a result, expect to see "as per our conversation" emails that:
Require a task to be completed
- Explain the logic of the decision
- Include URLs that were referred to
- Can be referred back to in the future
Sometimes you might not reach the client or Product owner via phone, and have to make a decision by yourself. In this case, it's still important to record everything in an email, starting with "I tried calling you but didn't get through":
I tried calling you but didn't get through. I am going to offer the client a Spec Review for $XXX Figure: Good Example - for when you can't reach the person by phone
Note: This is most likely to happen after a conversation started
by the client.
you are the one making the first contact, also follow:
Do you prepare, then confirm conversations/decisions?
Note: For a major architectural decision, etc. that could be difficult or expensive to change later, which was made against your recommendation, consider sending a "For the record" email.
Note: It's easy to fall into the trap of sounding rather robotic if you start every email with "As per our conversation", or "As per the message I just left on your mobile", etc. Here's a list of nice email openers that have the same effect:
"As per our conversation" alternatives:
- Thanks for the chat
- Good talking to you
- As discussed...
"As per the message I left on your mobile" alternatives:
- I couldn't catch you on the phone today.
- I just left you a quick voicemail.
- I called earlier but couldn't get through.
- Hey I just called earlier to say...
VIDEO - Top 10+ Rules to Better Email Communication with Ulysses Maclaren