Home
Do you seek clarification via the telephone first?
  v10.0 Posted at 25/08/2016 3:48 PM by Ulysses Maclaren
We've all received a cryptic email at some point. Don't just reply saying "I don't understand". Chances are if the sender of the task couldn't explain the task well enough the first time then it's likely conversation is needed to clarify the issue. Pick up the phone or Skype the person who sent the email.
putin-phone.jpg
Figure: If an email isn't clear, a phone call generally sorts problems out quickly

Having clarified the issue by phone, reply but update the original email with the new details arising from the conversation (Remember to start with an "As per our conversation" line).

However, sometimes you cannot immediately reach the task owner. In this case, you need to keep trying to contact the person for 24 hours. If you are still not able to contact the person, you need to reply to the email and put the following in red in the first line:

Hi John

(As per our conversation, I needed a bit more information to complete this task - next time, it would be great if you could include additional information like the below so I could complete it without bothering you)
FYI - This task has been put onto the backlog and should be looked at in the next sprint.

To Myself

[Fill in the information you just got from the conversation]

Figure: Good Example - Send this email and now move on to other tasks and leave this task to next release.

Related rules

    Do you feel this rule needs an update?

    If you want to be notified when this rule is updated, please enter your email address:

    Comments: