Do you let your client know when you work overtime and it is not charged?
20/10/2010 7:56 PM by
At times we have to work overtime on a project and the client is not charged for the total hours worked. When this occurs it is important to let the client know. If a client does not know, how can they be grateful? A happy client is achieved in small bite sized steps. Informing the client of overtime that is not charged is just one of those small steps.
Do you feel this rule needs an update?