Do you leave messages when your phone call is unanswered?
Last updated by Tiago Araújo [SSW] about 2 years ago.See historyIf you call a client or team member, and for some reason they do not attend your call, then leave a message to ensure a response.
The advantages of leaving messages when your call is unanswered:
- They will know who called and be able to return your call
- If your message is urgent, they may return your call straight away (even though they're busy)
Your messages must contain:
- Your first name and last name
- Purpose of calling
- Your contact number
Create a sense of urgency by giving them explicit time frames when you are available.
"Hi Ms. Emma, this is Alvin. Please call me back, thanks."
Figure: Bad Example - lacking in communication details, reason for calling and sense of urgency
"Hi Ms. Emma, this is Alvin Shen from SSW. I am calling to follow up our meeting yesterday about your company website. Please return my call on 02 9953 3000. The best time to reach me is between 9 and 11am today, or between 3 and 5pm tomorrow. My number again is 02 9953 3000. Thank you."
Figure: Good Example - This communicates important contact details, a reason for calling and implies a response is needed in the next day or so
You may want to confirm the voice message with an email.
