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Do you know when to write a rule?
  v4.0 Posted at 20/10/2010 7:57 PM by System Account

The purpose of a rule is to effectively establish and record a process to guide employees in their day to day activities.

Rules facilitate:

  • Consistency
  • Coherent instruction
  • A high standard of documentation
  • Better understanding of processes
  • Efficiency improvements

Only write a rule after the situation has happened more than once – chances are it will happen again and a rule/standard should be created.

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