Do you know that people misunderstand sarcasm in email?
13/03/2018 5:47 AM by
From Flame emails missing the mark on the Sydney Morning Herald: "The senders of the [email] messages expected their partners to correctly interpret their tone nearly 80% of the time, but in fact, they only scored just over 50%... Those attempting to interpret the message believed they had scored 90% accuracy".
Because there is no "tone of voice" in an email, sarcasm can easily be misinterpreted by the receiver.
"John, make sure your office is clean when clients come in - you might scare them away with all that mess."Bad example: This is bad because it may seem like John is being reprimanded, even though the sender may just be giving him a "heads up" for next time
"John, make sure your office is clean when clients come in - you might scare them away with all that mess :)"Good example: When in doubt, use a smiley face at the end of the comment to soften it up a bit
Do you feel this rule needs an update?