Do you inform the client of any resource or rate changes?

Last updated by Sam Smith [SSW] 9 months ago.See history

An important source of comfort for any client is a feeling that they are in control and they know the basics of what is going on. The fundamental part of this is who is working for them and how much it is costing.

Therefore, if you change the developers on a project or if one or more of their rates change, it is very important to inform the client, before sending them the next invoice, where they will find out and could think that you're being shifty.

We have standard templates for these situations in our intranet shared documents. You can see some examples here:

Figure: Good example - Email informing the client about an individual rate change

Figure: Good example - Email informing the client about a company-wide rate change

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