Bounces - Do you know what to do with bounced email?
3/04/2013 11:23 AM by
Having people report bounce back emails is frustrating and time consuming. The first thing to try when you get a report is to check that your mail server isn’t on a spam blacklist. An easy way to check this is via MX Toolbox
Figure: Enter the domain to check Figure: Then select "Blacklist Check" Figure: Getting a zero is good, so you know that you are not blacklisted… so Step 1 is good
Next step check that you have primary and secondary (and even better tertiary) MX records setup and working.
Figure: Seeing at least 2 MX records is good... Run an SMTP Test to test mail servers. So Step 2 is good
If success on both steps the error is most likely on the senders side. Send them the an email to check their mail settings.
Figure: What to send the person
As per this rule on bounced emails http://rules.ssw.com.au/Communication/RulesToBetterEmail/Pages/Do-you-know-what-to-do-with-bounced-email.aspx
Do you feel this rule needs an update?