Do you avoid sending unnecessary messages?
  v1.0 Posted at 5/10/2015 4:37 PM by Joanna Feely
Sending an unnecessary Instant Message is a distraction to the person you sent it to. Follow the 5 word rule​; if your message is less than 5 words, e.g. "Great work!" or "Thanks!", it's probably not required.

Exceptions to this rule are when acknowledgement of the IM is required. We use IM in the office to notify that "John from F1 is on line 1." If the respondent doesn't say "OK" promptly we have to get up and go find them so John isn't left hanging on the line.

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