Do you avoid putting your phone calls on hold?
  v1.0 Posted at 9/06/2018 9:43 AM by Tiago Araujo

I absolutely hate being put on hold. When I call someone up to buy something and I get put on hold so that they can pick up another call, it amazes me how they are willing to jeopardize a hot prospect for an anonymous phone call. I think that when you have the momentum of the conversation going, the last thing you should do is put someone on hold to answer another call.

​Of course, if you are the only one in the office, you should always pick up the other phone.​

Related rules

    Do you feel this rule needs an update?

    If you want to be notified when this rule is updated, please enter your email address: