Do you avoid putting your phone calls on hold?
9/06/2018 9:43 AM by
I absolutely hate being put on hold. When I call someone up to buy something and I get put on hold so that they can pick up another call, it amazes me how they are willing to jeopardize a hot prospect for an anonymous phone call. I think that when you have the momentum of the conversation going, the last thing you should do is put someone on hold to answer another call.
Of course, if you are the only one in the office, you should always pick up the other phone.
Do you feel this rule needs an update?