Do you let your client know when you work overtime and it is not charged?
Rules to being Software Consultants - Dealing with Clients|81f36e25-fabe-4cdb-8311-4443f7883a09
v3.0
Posted at
20/10/2010 7:56 PM by
System Account
Rule Intro
At times we have to work overtime on a project and the client is not charged for the total hours worked. When this occurs it is important to let the client know. If a client does not know, how can they be grateful? A happy client is achieved in small bite sized steps. Informing the client of overtime that is not charged is just one of those small steps.
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