​​While working on a task or PBI, it is very important that you save any discussions or contextual information related to the work completed. This helps for future understanding of​ what happened as well as providing relevant documents that support your research claims.

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​​​Bad Example: An important research task that hasn't is missing records of communication

​Good Example: Email is copied to the description

​Good Example: Related emails are attached to the PBI

When attaching an email to the PBI, consider whether or not a response to the email is required. The sender will usually expect a response when the issue is resolved. If a response is required, update the Acceptance Criteria with a note. E.g.​ 
Send a done email in reply to the original email (attached).​

Related rules​

• Do you know the 3 steps to a PBI?
  
• Dones - Do you send yourself emails?​