SSW Rules/Management/Rules to Successful Projects
Rule #37
Do you always install latest updates when you fix someone else's PC?
  v12.0 Posted at 19/05/2011 11:07 PM by system
When you fix someone else's PC (locally or remotely), one of the best practices is always make sure it has the latest updates.

To achieve this, we run Microsoft Updates (not to confuse with Windows Updates) and install all latest updates for all the known Microsoft products.

Note: "Windows Update" only updates the operating system, where "Microsoft Update" updates other products as well, such as Microsoft Office, SQL Server, etc.

Microsoft Update Figure: Microsoft Update (Good - all updates are installed)

And then we run SSW Diagnostics to check the latest version of other applications (mostly non-Microsoft) are installed.

Warning: Of course if you are fixing a bug on someone’s PC, you should only update one piece of software at a time, so you know if an update fixes the problem. After that (if the company allows it), update all software to the latest version. If they get a new problem, then rollback.

 SSW Diagnostics Figure: SSW Diagnostics (Good - all updates are installed)
 

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