Rule #56
Do you ask clients to initial your work?
  v3.0 Posted at 24/05/2011 5:39 PM by system
A person's signature is extremely valuable. Getting a signature is hard work. Sales people use all sorts of euphemisms to avoid that confronting request: "if you could just sign here..."

However, requesting a signature (or just an initial) on non-contractual type documents, especially screen-shots or data-schemas, is very beneficial. When you ask a client to 'review this screen mock-up' they will generally take a cursory glance, perhaps make a comment or two and then move on to something else. Asking them to then initial the print-out of the screen mock-up always makes them take a second or third look, ask someone else, or at least spend a few more minutes working out whether it's correct.

Training clients to continually review work carefully leads to better quality work.

Figure: A signature can be very valuable but sometimes hard to obtain
 

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