Rule Intro
Every now and then your clients are going to want to move on to another release which they see is more important than the current one. Provided that it doesn't have any negative effects on the current release, there isn't any reason why you can't stick to the "customer is always right" philosophy.
So what will you do when this happens?
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- Move any left over work/items to the next release.
- Send a debrief to the client with a note eg. As per your request we have just cancelled Release five and will start on Release six. The remaining items have been moved into Release seven.
- Send a Release Plan for the new release.
SSW eXtreme Emails! that automatically generates emails to notify the client of an exceeded estimate