Rules to Being Software Consultants - Dealing with Clients

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Rule #38
Do you leave messages when your phone call is unanswered?
  v3.0 Posted at 20/10/2010 7:56 PM by system
If you call a client or team member, and for some reasons he/she do not attend your call, then you MUST leave messages to ensure a response.

Your messages must contain your name (firstname and lastname), purpose of calling, and your contact number. Below ia a good messages example:

    Hi Ms. Emma, this is Alvin Shen from SSW. I am calling to follow up our meeting yesterday about your company website. Please return my call on 9953 3000. Thank you.

Confirm the voice message with an email.

There are several advantages leaving messages when your call is unanswered:

                                       
  • He/she may know who calls and be able to return your call.                                    
  • If your message is urgent, he/she may return your call straight away (even though he/she is VERY busy).
 

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