Meetings - Are you hospitable in client meetings at your office?
v6.0
Posted at
14/09/2011 3:22 PM by
titusmaclaren
Rule Intro
When a client arrives, your job is to make them feel comfortable and impress them with your professionalism. It is important that clients have a consistent experience in their contact with your company.
Page Content
- Leaving the client standing at the reception while finishing what you were doing
- Offering them tea, coffee or biscuits (not everyone likes tea/coffee)
Figure: Bad example
- Be dressed appropriately
- Greet them warmly
- Have a firm handshake
- Make eye contact and smile
- Direct them to wait in the boardroom (so they can see all the marketing materials on the walls)
- Notify the project manager/developer who are included in the meeting
- Ask someone to bring couple of glasses of water into the meeting (as everyone drinks water) Join the meeting in the boardroom:
- Show some enthusiasm when meeting with the client
- Hand over, and collect, business cards - (organize in front of you, to help you remember their names)
- Use their names a few times early on to help you remember their name
Figure: Good Example - You did some research before the meeting
Do you like this rule?
Do you follow this rule?