Rules to Being Software Consultants - Dealing with Clients

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Rule #16
Do you know how to turn requests for free work into billable work?
  v3.0 Posted at 20/10/2010 7:55 PM by system
Often clients will call up asking for a short task to be performed. You need to know how to let them know that the time will be charged.
If it was a quick 5 mins I would do it straight away... however I need to do a little investigation... first impression is that it might take me a couple of hours... if that is OK then I would need you to authorize me to go ahead.
Let me know...
Good example
Figure: Careful! One small free task can turn into a dam-breaking torrent of free work.
 

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