Rules to Being Software Consultants - Dealing with Clients

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Rule #39
Do you fix problems quickly?
  v4.0 Posted at 1/09/2011 7:21 PM by luzhang

A problem, like a wound, gets worse the longer it remains untreated, so fix problems fast. Problems come in endless contexts but here's how we deal with some specific examples:

  1. Fix bugs first
  2. Make client complaints a positive experience
 

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