How do you reply to free support requests which would need more than 20 minutes work?
v4.0
Posted at
20/10/2010 7:55 PM by
system
Rule Intro
You should reply like this:
Dear Peter
If it was a quick 5 mins I would do it straight away. However I need to do a little investigation - maybe a couple of hours.
If that is OK then here is a link to purchase 2 hours and I will spend that time on this and let you know how I go.
James
www.ssw.com.au
Figure: Good Example - Reply like this if the free support request needs more than 20 minutes
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