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Rules to Better Email

From Flame emails missing the mark on the Sydney Morning Herald: "The senders of the [email] messages expected their partners to correctly interpret their tone nearly 80 per cent of the time, but in fact they only scored just over 50 per cent... Those attempting to interpret the message believed they had scored 90 per cent accuracy".

Because there is no "tone of voice" in an email, sarcasm can easily be misinterpreted by the receiver.

"John, make sure your office is clean when clients come in - you might scare them away with all that mess."Bad example: This is bad because it may seem like John is being reprimanded, even though the sender may just be giving him a "heads up" for next time. "John, make sure your office is clean when clients come in - you might scare them away with all that mess :)"Good example: When in doubt, use a smiley face at the end of the comment to soften it up a bit.