Rule #64
Do you know how to hand over tasks (aka Emails) to others?
  v10.0 Posted at 9/08/2012 2:37 PM by meganweeks
The most dangerous time in a task's life cycle is in handover. This is the most likely time for a misunderstanding to occur leading to a task getting lost and not being completed.
Always make sure you clearly reallocate a task with an email like the good example below:
New,

I already talked with Sergei, he will handle it.
________________________________________
From: Adam 
To: Andy
Cc: Sergei; 
Subject: Timepro!

Hi Andy,

As per our conversation yesterday about TimePro! 
keeps crashing when I do a search under 'Company', please fix

Figure: Bad example - task not clearly redirected

Sergei

As per our conversation - please action
________________________________________
From: Adam
To: Andy
Cc: Sergei
Subject: Timepro!

Hi Andy,

As per our conversation yesterday about TimePro! 
keeps crashing when I do a search under 'Company', please fix

Figure: Good example - task clearly redirected

If you need to handover an entire project there are more details here:
http://rules.ssw.com.au/Management/RulesToSuccessfulProjects/Pages/HandOverProject.aspx

 


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