Rule #8
Dones - Do you include relevant info from attachments in the body of the email?
  v8.0 Posted at 15/08/2011 3:21 PM by ulyssesmaclaren
When someone sends you a .doc file or images that are attached, when you reply done they (and others CCed) won't be able to see the appropriate history. If it is a word .doc or an image; open it and copy and paste the text/image into the footer. Don't leave it as an attachment.

Warning: iPhones strip inline images
If someone has replied to a beautifully crafted email (with inline images) with their iPhone, it will now be a clipped plain text email.
So in such a case, you will want to skip that email and go back to the last HTML email and past in the extra response. For clarity add something like:

"(fixed history to put back images - caused by Adam's iPhone)"

 

 

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