Rule #49
Are you aware of the importance of a client's email attachment?
  v5.0 Posted at 10/08/2012 12:29 PM by meganweeks
Sometimes clients will add attachment files into emails. Those files could be documents or images, which may contain details or solutions of the issue, or some helpful information.
To keep the history, it is very important to embed the attachment files into the email since it's easy to lose those files when responding.

Sometimes clients will add attachment files into emails. Those files could be documents or images, which may contain details or solutions of the issue, or some helpful information.
To keep the history, it is very important to embed the attachment files into the email since it's easy to lose those files when responding.

The image is in attachment.
Figure: Bad Example - The image is in attachment.
The image is included in the context
Figure: Good Example - The image is included in the context.
PS: Clients make attachments because they are using OWA and you can't paste an image in - see suggestion for OWA

 

 


Related rules