SSW Rules/Communication/Rules to Better Email/Do you avoid using Out of Office?
Rule #73
Do you avoid using Out of Office?
  v4.0 Posted at 30/12/2010 4:51 PM by system
When you are on leave, you need to make sure that your mailbox is monitored. I find the best way to do this is by either:
  • Asking someone (nicely) to check your mailbox if you are away for 3 days or more. This ensures that any important emails from clients are actioned or,
  • Make sure all client emails are handled before you leave; either delegate the task, or inform the person taking care of your inbox
  • Check it yourself every 3-4 days from home or wherever you are (Hawaii maybe!)

Out of Office
Figure: Avoid using the Outlook Out of Office Assistant - This can fill up your clients' mailboxes with annoying auto-replies
We do not use 'Out of Office - Automated Response' emails as they can clog up the clients' inboxes - they are considered to be annoying! For example, John gets 300 emails a week, if he goes away for 2 weeks and sets his auto-reply on, that's 600 auto-replies!

 

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